Monday, February 11, 2008

Restaurant Equipment Maintenance and Repair

http://www.foodserviceresource.com/ServiceAgents/service_agents.htm

Like they say; an ounce of preparation is worth more than a pound of cure. I was an E & S salesman for 12 years, and invariably I would get that call around 3 or 4 in the afternoon from a customer who had a piece of equipment that had broken down. So they call me (even though I may not of sold them the piece of equipment) to find out who the authorized service agent is for that manufacturer. Now (because they are a good customer) I have to stop making sales calls, get some one from the office that can look up the information on the phone, then get some one on the phone at the mfg to give me the information, then get the restaurant operator (the person that called me in the first place) on the phone to answer his question. This whole process could take up to an hour or longer, so the rest of your day is shot just trying to take care of a simple problem.The good news is that I have created a solution to this problem. On my website (FoodServiceResource.com), I have created a Service Agent & Repair Page where the Sales Person or End User can quickly get the information that they need. If you're a salesman out in the field, all you have to do is tell your customer to go to FoodServiceResource.com, look for the Service Agent & Repair Page., and get the information that they need. One phone call, no follow up calls, Zero Cost, and off to the next customer. Brilliant!!

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